Protection Management, LLC: Security Consultant Offers Business ...

Security Consultant John M. White, CPP, recommends that businesses have firm policies on how employees will deal with aggressive customers.

Violence in the retail sector has increased.? "In the past the most a shoplifter might do was run, or an angry customer might have just yelled a lot.? However, now they are pulling knives or guns, or causing property damage in their fit of rage," said White.? He goes on to say that shoplifters seem to prefer to fight these days, verses getting arrested.

Businesses need to take this into consideration and train their staff on how to handle a situation that escalates quickly, and especially when a weapon is introduced.? Businesses can do little things to reduce their risks, such as train staff, and never put staff between an aggressive person and the exit door.? If someone wants out bad enough, then they will be willing to do harm to an employee to get past them.

Other business tips include;
? Removing all weapons and placing them in secure display cases.
? Insure that employees have a safe distance between them and the customer at the checkout counter.
? Train staff on how to react to a violent incident
? Train staff on how to deal with shoplifters and contacting the police
? Train staff on how to manage aggressive people
? Train staff how to spot danger before it happens
? Consider extra security during peak shopping events

There are numerous actions and training opportunities for businesses and their employees.? If when you have team meetings anyone brings up a concern, take it serious and address it then with everyone.? If one person has a concern, the chances are high that others share that same concern.

Protection Management, LLC is an independent security consulting firm

specializing in Security Management, Healthcare Security, Special Event Security Planning, Security Risk Assessments and Litigation Avoidance and/or Support.?

For more information on business security, or to contact a security consultant at Protection Management call 1.877.686.5460 or visit their website at www.protectionmanagementllc.com for overview of their services, background and expertise.

Source: http://protectionmanagementllc.blogspot.com/2012/12/security-consultant-offers-business.html

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